Nationwide Gas Care

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Lower operating costs and improved profitability

  • mal business processes
  • Poor analysis of profitability of work carried out

What we did

A meeting with senior management was held to establish the full needs and requirements of the business. IT Works carried out a business review of the processes from each departments and how the information flow between departments was carried out. We developed a large Microsoft Access database to manage their business model with a focus on creating reliable and easy to access data and how this could easily be shared across departments.

Key Features of Software Solution:

  • Simple dashboard system providing access to various areas in the database.
  • Customer, quotation, contract and invoices details easily maintained and updated.
  • Branded documentation output specific to the client.
  • Integrated email system for sending quotations, invoices and the important invoice reminders.
  • Scheduling system for job programming.
  • Integrated costing system into the quotations module to calculate profitability.
  • Operates in a client server environment for multiple user access.
  • Detailed reporting and business performance analysis.
  • Invoices can be exported in to common professional accounting applications for ease of integration with back office systems.
  • Mail merge integration and automatic letter generation.
  • Maintenance plan management and direct debit software integration.

What this has meant for Nationwide Gas Care

  • Complete migration to a single Information System
  • Reduced administration
  • Increase in productivity and efficiency
  • Improvements in customer service
  • Improved job scheduling and fewer cancellations
  • Reduced operating costs
  • Improved management information for better decision making
  • Increased profitability
  • Increased customer base