The following are common reasons emails are unable to send check these first:

• The email address contains an error
• The mail client you are using is not setup correctly
• The size of your attachment is too large.

If you’re having difficulties receiving your email you may first wish to consider:

• can I get online?
• does Microsoft Outlook say “Connected”?

More often than not, your email client will give you an error code or explanation why you cannot connect. Please take a note of this before you call. This will help us determine the issue with your email.

Getting Help

For help with your email phone: 01383 749 966.